Private AI assistant for a banking super-app
Prior work · banking (client confidential)
Contextual answers for bank customers from an AI model hosted inside the bank, so no data leaves it.
A customer assistant for a banking super-app that answers from the bank's own content, running on an open AI model hosted on the bank's own infrastructure because customer data may not be sent to a public AI service.
Prior work. A system our engineers delivered in an earlier or concurrent role. The client is confidential, and it isn't presented as a MAUK client project.
- What it is
- AI system
- Industry
- Financial services & FinTech
- Status
- In production
- Year
- 2025
Prior work · client confidential
Financial services & FinTech
The client's system is not shown
The problem
What needed solving
Banks want conversational help inside their apps, but customer and product data can't be sent to a public AI service, and generic chatbots answer confidently without grounding.
The solution
What the team built
An assistant built into the super-app's customer journeys that answers from the bank's own knowledge, with the AI model running entirely inside the bank.
Core functionality
- AI hosted on the bank's own infrastructure
- Answers grounded in the bank's own content
- Built into the super-app's customer journeys
Business impact
What it achieved
More precise, contextual customer interactions
From the engineer's CV.
What sets it apart
Why it works
- 01
Data stays in the bank
The AI model runs on the bank's own servers, so customer information never reaches a public AI provider.
- 02
Grounded, not generic
Answers come from the bank's own material rather than a model's general knowledge.
Services
Where this work fits
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