Zedex Logistics delivery platform

A growing courier was running bookings, driver runs, delivery proof and invoicing across phone calls, spreadsheets and paper. Customers wanted to know where their parcel was, disputes needed evidence, drivers needed to be paid correctly, and every delivery had to turn into an accurate invoice without anyone retyping it.

A single operations platform with separate portals for the office, dispatch, drivers and customers, a phone-first driver app, a public site with parcel tracking, and an AI assistant that answers visitors and captures leads.

Core functionality

• Same-day and next-day booking with each customer's own delivery areas, cut-off times and rate card
• Saved address books and bulk manifests: one pickup, many drop-offs
• Dispatch board and map for planning each driver's run, with alerts when new work is assigned
• Phone-first driver portal for pickups, scans, signatures and photos at the door
• Live tracking for customers and a public tracking page that needs no login
• Proof of delivery and a downloadable chain-of-custody record for every parcel
• Invoices, statements, tax, driver hours and pay calculated from the same delivery records
• An AI assistant on the website that answers coverage and rate questions and captures leads

Enlarge

Captured from the live site, a demo workspace, or the product running on sample data. No customer records, passwords or private admin data are shown.

• In daily production use

  Real drivers, real parcels and real invoices run on the platform every day.

  Verified

• 4

  portals in one platform

  Office, dispatch, driver and customer, each with its own access.

  Verified

• 9

  screen sizes every portal is checked on

  From small phones through tablets to desktops, checked automatically.

  Verified

1. 01

   Evidence on every drop

   Who took the parcel, when, and every hand it passed through is recorded at the moment it happens, so delivery disputes are settled before they start.

2. 02

   Book once, bill automatically

   The same record that dispatches a parcel prices it, proves it and invoices it. Nothing is retyped, so nothing is lost between systems.

3. 03

   Built for the phone in the van

   Every screen is checked on small phones as well as desktops, because drivers work from the kerb, not a desk.

4. 04

   Sensitive deliveries handled properly

   Pharmacy and healthcare parcels get stricter hand-over checks, and private recipient details are only shown to the people who need them.

• Custom Software & SaaS Operations platforms, portals and SaaS products, from first release to daily use.
• Chatbots & AI Assistants Website and in-app assistants that answer from your own knowledge, with sources.
• Data Engineering & Analytics Data platforms, live data and dashboards your decisions can rely on.
• Automation & Integrations Workflows that remove manual work between your tools, forms and teams.

• Operations software
• Real-time systems
• Workflow automation
• Analytics & dashboards
• Security & data privacy
• Websites
• AI agents